We gladly accept returns for any reason within 30 days of purchase, provided the merchandise is in original condition. Shipping fees are non-refundable. All custom prints orders, sale items, and personal use items (such as face masks) are non-returnable and non-exchangeable.
Please contact us at firstname.lastname@example.org to initiate the return process. To return merchandise, please pack items securely. Gift at the Gardner is not responsible for items lost or damaged in return shipments; we encourage all goods returned to be insured.
Ship all returns to:
ATTN: Gift Shop Returns
Isabella Stewart Gardner Museum
25 Evans Way
Boston, MA 02115
Upon receipt of the returned item(s), a refund will be submitted and an email confirming your refund will be sent to the email address used when placing the order.
Provided we have not already processed and shipped your order, we are happy to honor cancellation requests. Please promptly email your request to cancel to email@example.com, or call 617-278-5122.
If the merchandise is damaged or defective at the time of delivery or the incorrect item was sent, we will do our best to rectify the issue. Please email firstname.lastname@example.org and retain the shipment’s packaging.
Monday 11 am–5 pm
Wednesday 11 am–5 pm
Thursday 11 am–9 pm
Friday 11 am–5 pm
Saturday 10 am–5 pm
Sunday 10 am–5 pm
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